The successful candidate will be joining an established team within the property management department. Focusing on residential service charge management of a high profile residential portfolio, working closely with the Client Relationship Managers and Regional Facilities Managers to deliver a complete asset management service to a number of clients.
Key Responsibilities
- Ensure delivery of Property Management Services in accordance with Management Agreements and having regard to Industry Best Practice
• Service Charge block management of a number of mixed use buildings.
• Service charge budget management of blocks. This includes setting of annual budgets and agreement of budgets with clients and leaseholders.
• Lessee notification and S.20 consultation with lessee’s regarding major works contracts.
• Ensure that Health and Safety compliance is adhered to by the Regional Facilities Managers and Building Managers.
• Management of site staff including carrying out annual appraisals within the timescales given and conduct regular one to one’s.
• Keep the NOC up to date with any site staff changes.
• Act as 2nd reviewer for expenditure invoices.
• Be a point for escalation for leaseholder queries and more complex issues.
• Review on a weekly basis open maintenance jobs and ensure these are closed out in accordance with KPI’s.
• Quarterly financial reporting.
• Quarterly site visit with Regional Facilities Managers.
• Environmental performance reporting
• Cross sell the skills and services of the other divisions to existing and potential clients.
• Any other duties appropriate to this role, as required from time to time.
• Attendance at client and residents meetings (may be outside of business hours)
• Oversee insurance claims and ensure they are completed in a timely manner.
• Assist with consultancy pieces
• Set up and mobilisation of new sites as and when required
• Assistance with new business pitches
Key Skills
They will have previous experience of working in a busy environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills’ colleagues.
- ATPI (AIRPM) or equivalent industry recognised qualification preferred
• Proven residential service charge block management experience
• Intermediate Microsoft Office knowledge
• Excellent communicator and client relationship skills
• Good time management and organisational skills
• Strong commercial awareness
• Excellent attention to detail skills
• Good financial skills
• Good team player
More Information
- Address Finsbury Circus, Eldon St, London, ,UK
- Salary Offer Negotiable Pound Negotiable Month